This Privacy Policy explains how we process the personal information that we collect from you when you use our products, websites, apps, platforms and services governed by this Privacy Policy (our "Services").
Canon (see "Definition of Canon" at the bottom of this Privacy Policy) is the data controller, that is, the entity determining the purposes and means of the processing of the personal information processed about you.
Certain countries and regions have additional laws applicable to their residents. If you are a resident of one of these countries or regions, the supplementary provisions in the relevant Country/Region-Specific Addendum below apply in conjunction with this Privacy Policy. For more information, please see the relevant “Country/Region-Specific Addendum” at the bottom of this Privacy Policy (e.g., for a resident in the United States, please see the “U.S. State Privacy Notice”).
Table of Contents:
The following Services are subject to this Privacy Policy:
The way we collect your personal information can be categorized as follows:
You will be asked for several personal details that are necessary to create your account and offer you our Services. Some of these fields are marked as compulsory. If you do not provide us with information which is marked as compulsory/necessary we may be unable to provide the Services to you. Additional personal details may voluntarily be provided by you, which will enable us to provide full-featured Services and a higher degree of customization.
When you use our Services, information about your device may be collected automatically and incidentally on communications, or information about your activities through the data collection modules we use. Such information may include information that becomes personal information when combined with other information. You may limit the amount of information we collect by setting your privacy preferences in our Services, modifying the settings of your device or browser, or through the way you use our Services.
In cases where our Services are linked to the third-party services, for example, we may collect information, including your personal information, by such third parties. For more information, please see section 2.4.
The following sections explain the types of personal information we collect and what we use it for, together with examples of data use.
Please note that, even if there is no specific description in each section, we use all types of information in common to provide, maintain, protect, improve the quality of our Services, and to develop new ones.
This is information you give us which personally identifies you, such as your name, email address, telephone number, date of birth or home address. Your personal details will be processed for the following purposes:
This is personal and family relationship information that you may provide on a voluntary basis, such as Email address to which your photos are shared on our Photo Sharing Services, processed for the following purpose:
This entails recording details of your actions (repeated site visits, interactions, keywords, online content production, etc.) when you access and use our Services so that we can build a customer 'picture' over time. It also includes information about the devices and methods you use to interact with Canon Services and content.
We may combine behavioral information (such as your browsing activity) with your personal details, but we will not store any personal details related to fields left blank by you during your sign-up process. When the use of information which personally identifies you is not necessary to achieve the purposes set out in this section, we will only process behavioral information on an aggregate basis.
We capture information about your device, Operating System and Internet Browser when you visit a Canon website or use our Services, including device identifier, information that is automatically logged when you use our Services (e.g., requested information, timestamp, IP address). Where required by applicable laws in your country or region, prior to the storage or caching (temporary storage) of or access to data on your device, we will obtain your consent after providing you with clear and comprehensive information about the purposes of the processing of your personal information.
We will process your behavioral, device and interactions information for the following purposes:
This is information about your Canon products (such as product model, serial number and purchase date), of how you set up and use your Canon products (e.g., camera and lens settings) and our Services, as well as details on your Customer Service, Warranty and Repairs interactions with Canon. Product usage history and support history may include information generated prior to the time of your permission to our use of this information.
We will process this data for the following purposes:
This category includes images that you upload to Canon Services or you download from a linked third-party storage service to our Services, and their relevant descriptions and metadata, some of which may include personal information. We will use this information for the following purposes:
This section comprises any content submitted by you through Canon's online channels and forums, which is processed for the following purposes:
When you access the Services using a social media site and social media site credentials, or when you move to a linked third-party service from our Services, we retrieve basic profile information from the third party, such as your chosen social media provider, for the following purposes:
Certain Canon Services allow you to specify your personal preferences (e.g., preferred language). Users may also specify their privacy preferences with regards to things like receiving marketing communications. We use this information for the following purpose:
We gather your location data where you have authorized us in accordance with your privacy settings of your Canon ID accounts, installed apps, browsers and devices. We use Location Information for the following purposes:
This comprises information about goods and services you buy through Canon Services, (including information provided from resellers of our Services with your permission), for the following purposes:
We will not process or store your bank or credit/debit card details used when purchasing goods and services through Canon Services. Payments for purchases will be completed through third-party payment platforms. Your banking details will not be shared with Canon.
Cookies and similar technologies (e.g., web beacons) are small pieces of information used to store technical and/or personal details, identify users of a service and enable certain functionalities. To learn more about the cookies used by our Services and how to reject them, please visit the cookie notice applicable to each of the Services, which can be accessed through the homepage of our websites or the relevant section of our apps.
If you provided your consent when signing up to our Services, or at a later stage, Canon may use data collection/analytics modules (e.g., Google Analytics) provided by third parties. In such cases, your information collected through our Service will be transmitted to a server installed by such third-party module provider. Cookie information may also be stored on your device and the third-party module provider may access it. For more information on the privacy policy and other details of the third-party module providers, please click here.
Canon will only process your personal information where we have a legal basis to do so.
The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:
The legitimate business interest of Canon referred to above is to market and tailor our products and services in line with customer demand in order to grow our business. For example, we perform analytics on this legal basis as this is necessary to provide you with a tailored experience and allows us to improve, maintain and manage our products and Services in a way which meets your expectations as a customer.
Except as set out in this policy or where you have provided your consent, the personal information processed when you use our Services will not be shared with or disclosed to other individuals or businesses, for their own use, other than Canon group companies.
For example, we may disclose your personal information to the following third parties for the purposes described here:
Your personal information may be shared by and between Canon and other Canon group companies in order to provide our Services to you.
Your personal information is held on secure servers and is not processed for any purposes other than those set out in this Privacy Policy. The servers Canon uses to store this information are accessible to Canon authorized persons only and Canon ensures that adequate security measures are in place.
Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at the contact details below.
We use vendors and service providers based around the world. Consequently, your personal information may be processed in countries outside of the country where you live, including if you live in the European Economic Area, Switzerland or the United Kingdom, and such countries may include some where you may have fewer legal rights in respect of your personal information than you do under local law. If we transfer personal information outside to a country that provides a lower standard of legal protection for your personal information, we will ensure that your privacy rights are adequately protected by appropriate safeguards, for example, through the use of the EU's standard contractual clauses if your personal information is transferred from inside the European Economic Area to outside. Please contact us if you would like more information about these safeguards.
Our Services are only available to those who are the age of majority in the jurisdiction in which they reside. Access and use of our Services by anyone under the age of majority is only permitted with the express permission of a parent or legal guardian.
If you provided your consent when signing up to our Services, or at a later stage, Canon and/or other Canon group companies will use your personal information for marketing purposes and to inform you about other products and services, which Canon thinks might be of interest for you. You can specify whether you wish to receive such information.
You will be able to withdraw your consent to receiving such information at any time by editing your communication preferences of your account or by selecting a unsubscribing link provided in applicable communications. If you withdraw your consent for marketing, please note we may still contact you with service messages from time to time (for example, to confirm an order you have made or to confirm delivery details).
In certain jurisdictions you have the right to access, correct, update, restrict, receive a machine-readable copy of your personal information or delete your personal information as well as any other right applicable in your jurisdiction. You can request to exercise these rights by accessing your Canon ID accounts, clicking on the link provided in our communication emails, or accessing the relevant section of the Canon websites or apps or by contacting us using the contact details set out at the end of this Policy.
In order to delete your personal information, you need to sign into the Canon ID website on myid.canon and delete your account. Note that after the deletion of your personal information, it cannot be recovered by you and any data and content stored on the Services will also be deleted. We will also delete your personal information once it is no longer necessary for the purposes for which it was originally collected. Please note that we will not delete your personal information if we must retain it in accordance with Section 3 or where it relates to an active relationship or a product or service requested by you (e.g., a recent purchase made at a Canon Services).
You also have the right to object to your personal information being used for certain purposes, including to send you marketing. See 'Marketing Communications' above, for more details of how to withdraw your consent for marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal information, or if you have any questions or concerns regarding your personal information, you should contact us as set out in section 12 using the details below. You are also entitled to contact and lodge a complaint with your local data protection authority.
Canon will keep your personal information until we achieve the purposes set out in section 2, section 3 and section 8 of this Privacy Policy (e.g., until you delete your Canon ID account) and in accordance with any retention periods required by applicable laws and during the relevant statutes of limitations. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product or our Services) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your personal information, we will delete it without delay as follows:
We identify the personal information to be deleted and delete in compliance with the process set out by our responsible person for data protection.
If the personal information is recorded or stored on electronic media, we delete it in an irrecoverable manner. If the personal information is recorded on paper, we delete it by crushing, incinerating, or dissolving.
Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
By signing in to any of our Services and accepting this Privacy Policy, you confirm that you are above the age applicable in your jurisdiction for engaging in contracts. You also confirm that you have previously gathered any necessary parental/guardian consent required in your country of residence, where applicable. We will contact you at any time in order to check the above and reserve the right to suspend or delete your Canon ID accounts in case you cannot prove this.
You guarantee the quality of the information provided in our Services. All personal information you send to Canon must be real, accurate and kept up to date. You take full responsibility that your information is accurate, updated and that it complies with this principle. You also guarantee that you have gathered the explicit consent from anyone holding any personal image, intellectual property or other rights over your content, authorizing you to upload and store it in our Services.
We will update our Privacy Policy from time to time to ensure you are promptly informed of Canon's data processing activities. We will not engage in any processing operations that might put in risk your personal information, and will gather your consent where necessary to safeguard your right to privacy and where required to do so under the law of your local jurisdiction. We will keep you updated on any changes to this Privacy Policy through the Services. We will also use any of the communication methods provided by you to inform you on important changes to this Privacy Policy. If you continue using our Services after having been unequivocally informed on the updated Privacy Policy, you agree to be bound by the updated terms.
Please contact Canon with any questions or comments about this Privacy Policy from following Canon global website: www.canon.com/support
Alternatively you can contact the appropriate Data Protection Officer or person in charge of data protection for the region that you are resident - see Canon Inc's marketing affiliates (defined below) associated with your country of residence.
We hope that Canon will be able to resolve any concerns you may have. However, if you are still not satisfied, you may complain to your local data protection authority.
Also, you can contact Canon Inc.'s marketing affiliates specified below according to your place of residence:
In the Privacy Policy, "Canon" shall mean Canon Inc. (Contact address: global.canon) and "Canon Inc.'s marketing affiliates" specified below providing services in your country or region.
a. If You are resident in Japan, "Canon Inc's marketing affiliates" shall mean Canon Marketing Japan Inc. (Contact address: canon.jp/support/contact/canon-id);
b. If You are resident in the Europe, Middle East or Africa, "Canon Inc.'s marketing affiliates" shall mean Canon Europa N.V. (Company Registration Number: 33166721; VAT Registration Number: NL005916343B01, Contact address: www.canon-europe.com/privacy);
c. If You are resident in the United States or Latin America, "Canon Inc's marketing affiliates" shall mean Canon U.S.A., Inc. (Contact address: www.usa.canon.com);
d. If You are resident in Canada, "Canon Inc's marketing affiliates" shall mean Canon Canada Inc. Canon’s Privacy Officer is responsible for the implementation of this Privacy Policy and monitoring our adherence to its terms and all applicable laws. The Privacy Officer also handles questions and concerns about our Privacy Policy, as well as Personal Information access requests and complaints. The Privacy Officer may be contacted at:
e. If You are resident in Singapore, Bangladesh, Brunei, Cambodia, Hong Kong, India, Indonesia, Macau, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, the Philippines, Sri Lanka, Taiwan, Thailand, or Vietnam, "Canon Inc's marketing affiliates" shall mean Canon Singapore Pte. Ltd. (Contact address: dpo@canon.com.sg);
f. If You are resident in Republic of Korea, "Canon Inc's marketing affiliates" shall mean Canon Korea Inc. (Contact address: privacy@kr.canon);
g. If You are resident in Australia or other country or region in Oceania, "Canon Inc's marketing affiliates" shall mean Canon Australia Pty. Ltd. (Contact address: privacyofficer@canon.com.au); and
h. If You are resident in New Zealand, "Canon Inc's marketing affiliates" shall mean Canon New Zealand Ltd. (Contact address: privacyofficer@canon.co.nz).
If you are a resident in the following country or region, the supplementary provisions in accordance with the applicable laws of such country or region apply to our personal information collection and use practices in conjunction with this Privacy Policy. Each Country/Region-specific Addendum provides additional legal notice and information about how to exercise your rights under the applicable laws of such country or region.
If you are a resident in the United States, click here.
If you are a resident in the Republic of Korea, click here.
Last modified: 2024-05-29
Version: 1.1.0